🛠️ Every gap becomes a fix
Each finding comes with the change to make: new listing wording, a pre-arrival message template, or a small job on the ground. Instructions, never criticism.
For property managers
Fewer cancellations. Better review scores.
When a stay doesn't match the listing, guests cancel late, ask for refunds, or say it in a review that follows the property for years. Almost every one of those moments starts as a small gap between what the listing says and what the guest found.
A StayTrue audit finds those gaps across your whole portfolio before your guests do. Each one comes back as a fix: a listing edit, a pre-arrival message, or a small change on the ground.
No call, no signup. Email us two or three of your Airbnb or Booking.com listing links and we send back the draft audit.
👥 Mapped to guest types
A steep path ruins a week for a family with a buggy and goes unnoticed by a hiking couple. Every gap is scored against eight guest types, so you know who it hits and how hard.
📊 Portfolio summary
Gaps ranked by how often they bite and how badly, across all your units. A 40-unit manager sees what to fix first, not just what is wrong somewhere.
How it works
- 1 · Free teaser audit. Email us links to two or three of your Airbnb or Booking.com listings. We read them the way a careful guest does: listing text, reviews, house rules, location facts. You get the draft back with evidence for every claim, so you can check it yourself before paying anything.
- 2 · Portfolio audit. If the teaser earns it, we audit every unit. One-off, priced per property, with portfolio discounts. You send the listings; we send back a fix list per unit.
- 3 · Stay covered with a subscription. New listings, renovated units and seasonal changes get reviewed as they happen, so your portfolio stays accurate between audits.
From a real teaser audit
🏡 3 villas · 102 reviews · scored across all guest types
Ranked by revenue impact. Every claim is checkable in the manager's own channels.
HighSearch visibility · hidden data
Your family villas are coded "adults only" in Booking's hidden attribute data, so properties named "Family Paradise" suppress themselves in family search.
- ageRestriction: ADULTS_ONLY · isShallowEnd: false · on both family propertiesstructured data · Booking extranet (UI-hidden)
Fix recommendation: correct the pool attributes in the extranet on every property. Ten minutes of work that puts these villas back in front of families searching for them.
MediumHidden or unclear costs
A "Climate Resilience Fee" is excluded from every Booking total and payable cash-only at check-in. It is the surprise guests mention most, and the easiest to remove.
- €15/night at one villa (€105 on a week), €8/night at another, absent from Airbnblisting · cross-channel comparison
Fix recommendation: standardise the amount and basis, accept card, and add one sentence to the booking-confirmation template.
VerifyFamily suitability
Pool-safety disclosure differs by channel. One listing declares "pool without a gate or lock", the others say nothing about fencing. What should a parent conclude?
Confirm the fencing and supervision story per property and state it the same way on every channel. Families with infants are your best-reviewed segment.
The full audit adds a fix list per unit and a matrix of guest types against units, showing which guests each property suits and which it disappoints. None of that shows up in a star average.
Built for professional holiday-let and villa managers with 10 to 100 units. Every claim in an audit carries evidence you can check in your own channels.